Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) sets out what you may and may not do when using ContextualInteland its related websites, applications, and features (the “Service”), which are operated by [LEGAL_ENTITY](the “Company,” “we,” or “us”). It applies to everyone who accesses or uses the Service.

This Policy is part of, and is incorporated into, our Terms of Service. Words defined in the Terms have the same meaning here. If you do anything this Policy prohibits, you are also breaking the Terms, and we may act under the Enforcement section below. If anything in this Policy conflicts with the Terms, the Terms govern.

You agree not to use the Service, and not to help or allow anyone else to use the Service, to do any of the following:

• Break the law. Engage in any illegal activity, or use the Service for any unlawful, fraudulent, deceptive, or harmful purpose, or in violation of any applicable law or regulation.
• Infringe intellectual property.Upload, store, share, or transmit content that infringes or misappropriates anyone else’s copyright, trademark, trade secret, patent, or other intellectual property or proprietary rights.
• Distribute malware or harmful code.Upload or transmit viruses, worms, ransomware, or any other malicious or harmful code, or otherwise interfere with or damage the Service, its infrastructure, or any user’s systems or data.
• Scrape or abuse automation. Use any robot, spider, scraper, crawler, or other automated means to access, harvest, or extract data from the Service without our prior written permission, or place an unreasonable or disproportionate load on the Service.
• Reverse engineer. Decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, underlying models, or trade secrets of the Service, except to the limited extent this restriction is prohibited by applicable law.
• Circumvent security or limits. Probe, scan, or test the vulnerability of the Service; breach or circumvent any security, authentication, or access-control measure; or bypass, disable, or interfere with any rate limit, usage limit, or other technical restriction we apply.
• Misrepresent yourself or others. Impersonate any person or entity, falsely state or misrepresent your affiliation with anyone, forge headers, or otherwise mislead others about your identity or the origin of any content or message.

This list gives examples of prohibited conduct; it is not exhaustive. We may treat other conduct that is abusive, harmful, or inconsistent with the spirit of this Policy as a violation.

The Service lets you store information about other people — such as recruiters, hiring managers, and other professional contacts. When you add information about another person, you are responsible for handling their personal data lawfully.

You represent and warrant that you have a lawful basis and the right to add that third-party personal data to the Service and to have us process it on your behalf, and that doing so does not violate any law or anyone’s rights. You also agree to keep the contact data you add accurate and up to date, to add only the data you actually need, and to remove it when you no longer have a lawful reason to keep it.

As explained in our Terms, you are the controller of the third-party data you add and we process it for you. For how we handle that data, and for the rights of the people whose data you add and how they can ask to have it corrected or removed, see the Third-party contacts section of our Privacy Policy.

The Service includes an outreach and campaigns feature that can help you send messages to your contacts. You are solely responsible for the messages you send and for making sure your outreach complies with all applicable anti-spam and e-marketing laws. These include, depending on where you and your recipients are located, the CAN-SPAM Act (United States), the Canadian Anti-Spam Legislation (CASL), and the ePrivacy and GDPR e-marketing rules (EU and UK).

When you use the outreach feature, you must:

• Have a lawful basis or valid consent. Only contact people where you have a lawful basis or the consent required by the law that applies to them (for example, CASL generally requires consent before you send commercial electronic messages).
• Use accurate sender and subject information.Make sure the “from,” “reply-to,” and routing details correctly identify you, and that subject lines are not false or misleading.
• Identify the message and yourself. Make clear who is sending the message and, where required, include a valid physical postal address and identify the message as an outreach or commercial message where it is one.
• Offer a working opt-out and honor it promptly. Include a clear and easy way to unsubscribe or opt out of further messages, and stop sending to anyone who opts out within the time the applicable law requires.
• Never use purchased or harvested lists. Do not send outreach to recipients on purchased, rented, scraped, or harvested-without-consent contact lists.

You must not use the Service to send spam, bulk unsolicited messages, or any outreach that is deceptive, harassing, or otherwise unlawful. The anti-spam laws referenced above can carry significant penalties, and you are responsible for understanding and following the ones that apply to you.

The Service is offered for normal, good-faith use. To keep it reliable and available for everyone, we may apply rate limits, usage limits, and other technical or fair-use controls — including limits on requests, storage, AI usage, and the volume of outreach messages.

You agree not to exceed, evade, or interfere with these limits, and not to use the Service in a way that places an excessive or disproportionate burden on our systems or that degrades the experience for other users. We may adjust these limits over time, and we may throttle, queue, or temporarily restrict activity that we reasonably believe is excessive or abusive.

If you violate this Policy, we may take any action we consider appropriate and proportionate. Depending on the circumstances, that may include issuing a warning, removing or disabling content, applying or tightening rate limits, or suspending or terminating your access to the Service or your account.

Where it is practical and lawful to do so, we will try to give you notice and an opportunity to fix the problem first, but we may act immediately and without notice where we reasonably believe it is necessary to protect the Service, other users, third parties, or us, or where the law requires it. Suspension and termination are governed by the Suspension and Termination section of our Terms of Service, and the consequences described there continue to apply.

If you believe someone is using the Service in a way that violates this Policy — for example, infringing your rights, sending you unwanted outreach, or misusing your personal data — please tell us so we can look into it.

You can report suspected abuse by emailing legal@[DOMAIN]. Please include enough detail for us to understand and investigate the issue, such as what happened, when, and any messages or content involved.